Warranty Query - Have you used it abroad?

[knackeredoldman]

Hi,

We are in the France and it looks like the air bag has failed on the rear suspension. We have the comprehensive BMW insured warranty but without emergency cover.

The car drives but doesn't like bumps much. We finished off the journey by driving carefully and slowly for the last bit. Luckily we were nearly at our destination.

I believe that this should all be covered by the warranty and that I should just go ahead and book it in with a local BMW dealer when they are open then reclaim when I get back. I'd like to check with BMW but all the info lines appear closed till 9 tomorrow.

Has anyone had any experience of this, positive or negative? Any gotchas to the process that you could flag up?

Thanks.

[graemeX5]

Hi

I would call them anyhow as the booklet in the second link says covered

Also try this link but from a quick read I think you may be covered as in European countries.

http://www.bmw.co.uk/en_GB/topics/finan ... rance.html#

http://www.bmw.co.uk/dam/brandBM/market ... 761332.pdf
Graeme

[graemeX5]

Hi

Here are some of the numbers from the booklet
Graeme

How to contact us regarding your Insured Warranty
If you need to contact us, you should call BMW Motorrad Insured Warranty Services on: 0345 641 9791
Alternatively, you can write to us at: BMW Motorrad Insured Warranty Services
PO Box 1852
Croydon CR9 1PW
For any enquiries relating to the administration of your policy
please contact BMW Motorrad Insured Warranty Services on: 0345 641 9791
How to contact us for Emergency Services
If calling from a landline within the UK freephone: 0345 641 9791
If calling from a mobile within the UK call: 020 8603 9490
Republic of Ireland and Continental Europe: 00 44 20 8686 2444

[knackeredoldman]

Thanks for your help.  I do have the booklet, it does look promising. There is no answer on the numbers today so I'll be calling them tomorrow after 9.

I'll let you know how it goes.

...fingers crossed.

[CarNoir]

This may help...

I spend half the year here in France; 2 years ago I had a bag fail on my E70

The repair was half the price of a BMW dealer in the UK and cheaper than my UK indie - so had both done

This was at a BMW dealer! Both parts and labour were cheaper.

Hopefully that allays fears that your UK warranty will not fund the full cost if you get it repaired here.

Good luck!

CarNoir

[knackeredoldman]

Merci