The clever clogs spotty-faced yoof at the service desk phoned me today to tell me very firmly that they had "detected that there was a signal problem because the car is very old and has an analogue "screen" so it was "unable" to receive a digital signal now that analogue had been switched off and did I know that analogue had been switched off across the country now?? "
Apart from the fact that my "very old" X is a late 2005 model , it was getting digital signals only two weeks ago!!!!! How you wonder was that possible if it is an analogue unit!! He seemed speechless when I told him the "screen" was not analogue or digital, it was, well, a screen, and the tv tuner was in the boot a long way from the screen........ Didn't really seem to grasp the concept.
So I told him equally firmly that the facelift X5s were factory fitted with digital modules from late 2003 onwards. Even my 3.0i which was a 2003 model, had one. I described quite clearly that it worked in a totally digital signal only area only two weeks ago!!
He sounded most unconvinced and said he would have to go and "check up" and would phone me back.
Phone call about an hour later - triumphantly announced to me that "the system" had "advised" them that my tv / comms / radio (Comms pack) shows up as "unknown origin" on their "system" and that they can do "nothing about it " and cannot repair or replace it as it is an "unknown part". He then accused me of having an aftermarket system if it wasn't the analogue one that he had first claimed, and said that the matter could not be taken any further as their "hugely experienced" parts guy and service manager had decreed that, and it was "pointless discussing it further" as they refused to repair or replace "unknown systems".
He then banged on about UK made cars and those made for the USA etc etc, so I asked him if he knew where X5s were assembled and he said yes, right here in the UK...........
My X has absolutely no "aftermarket" additions (largely because they are still in boxes and I haven't got around to fitting them yet!!
) so I am uncertain as to what I should do next - everything about it is a standard factory fit with lots of options boxes ticked..........If my TV tuner is faulty, then they can surely not weasel out of it by trying to claim it is analogue and then suddenly deciding that it is aftermarket......(said yoof asked after I told him he was talking bollox when he said it was analogue, "well where did you get it then?" which I thought was most odd. "With the car" I told him, along with its AUC Warranty from a BMW Main Dealer.........
I am seriously annoyed about this load of tosh from the dealers - fetching the "fixed" car tomorrow, at least there are new wing mirror motors fitted for no real reason other than the usual microswitch problem, I suspect. They managed to break the glass as well, so are having to replace that too.
This particular main dealer has been ok with service up to now, did the blown oil cooler from 2 Xmas' ago spot on and I have the servicing done there too. But this load of guff has seriously undermined my confidence in them as they are either extremely stupid/incompetent, or dishonest - neither are endearing qualities.
Any ideas as to what I do next to start getting the tv tuner issue solved via warranty?
Never anthropomorphise computers. They hate that.
